Excelstor's bad support driving me nuts!

I had a customer complaining about a hard disk which stopped worked all of a sudden. He had high confidential financial data and didn't want to send it for a replacement. I've tried repairing the hard disk, but it just had too much bad sectors and it barely worked. So I've decided to have a little chat with Excelstor's online support. Now I've had many different situations and have chatted with so many support guys, but this one was the worst. Actually there was no support guy at all. I've tried writing my question, but the submit form kept refreshing every 30 seconds and my question kept getting deleted. Yeah very frustrating moment for me, thats why I decided to share it with you. Anyway if you have an issue with excelstor, and decide to consult them, just forget their support, its useless, especially online.